Our Services

A range of powerful award-winning tools and services (The Values Economy toolkit) to create value.
Supported by ongoing coaching/mentoring as needed.

Brand Identity
Brand Identity

Being crystal clear about the personality and character of your organisation

  • Purpose, values and Service promise
  • Brand attributes
  • Visual identity and tone of voice
Employee Engagement
Employee Engagement

Converting employees into brand ambassadors

  • Values in practice
  • Recognition programme design
  • One Team programmes
  • Leadership development
  • Learning, development and training
  • Values-based recruitment
Customer Experience
Customer Experience

Consistent brand aligned experience irrespective of channel, time or geography

  • Customer Journey design
  • Service excellence programmes
Systems & Processes
Systems & Processes
  • Organisational design
  • A support function as an internal SERVICEBRAND
  • Communication framework
Measurement & Insight
Measurement & Insight
  • Impact assessment (brand, values, employee engagement, customer experience)

31Practices

31Practices is an award-winning approach, which results in congruent behaviour, alignment and a greater sense of fulfilment. This is achieved by translating stated values into day to day behaviour… in practice. A unique set of thirty one Practices is created with each Practice being explicitly connected to the values. Then a process of mindful, daily repeated practice embeds the behaviour over time. As a result, the values are lived… every day… The approach is used at an organisational level to convert employees into brand ambassadors and at an individual level to have a positive impact on personal wellbeing. The 31Practices approach has been the subject of two internationally, critically-acclaimed books.
Tool for Organisations
Tool for Organisations
A tool for organisations to release the power of their VALUES every day
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THE 31 PRACTICES BOOK
THE 31 PRACTICES BOOK
The book featuring the photography of Matthieu Ricard
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Tool for Individuals
Tool for Individuals
A tool for individuals to release the secret of their VALUES every day
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MY 31 PRACTICES BOOK
MY 31 PRACTICES BOOK
The book featuring wonderful illustrations by John Montgomery
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Case studies

Hanbury Manor

Transformation of a five star hotel – three consecutive all green balanced scorecards and Hotel of the Year award.

“When I arrived last night, I explained to the young night porter that I had forgotten my business suit. I was amazed when he offered to collect his own suit from home to lend to me”

Rbs

One Team service excellence programme for the FM supply chain of a FTSE 100 company – 10% cost reduction, 10% customer satisfaction improvement, Corenet Global Innovation award.

“The receptionist asked me to lift my terrier up in front of the camera, asked his name and printed off a name badge. The best welcome I have had in any corporate office in the world.”

Barclays Capital

Creation and implementation of a consistent, global service brand and values-based One Team culture in key locations for an investment bank.

“I had lost my wallet and returned to the office because I had no means of getting home. The security officer drove me there and made sure I was safe.”

Land Securities

One Team and 31Practices implementation in the London portfolio of a property company – record 95% customer satisfaction rating.

“My engagement ring went down the washroom plughole and the cleaner rescued it for me”

Life Search

31Practices values project helping to achieve Sunday Times mid-size company ranking number 3 and Association of Business Psychology Employee Engagement Award

“Making LifeSearch a values driven company is the best decision I have ever made”

Emc

Award-winning One Team Service Excellence programme for EMEA region Real Estate and Facilities Management function

“This is ground breaking work in our sector”

ENDORSEMENTS

Make an enquiry or book a free consultation

Our Latest Blogs

How to Create a Culture of Service Excellence
How to Create a Culture of

Consumer demands are continuously shifting from products to services. This means that customers have started valuing the experience a brand presents them with.…

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4 mistakes “values-driven” organizations make
4 mistakes “values-driven” organizations make

In the six years since the first edition of The 31 Practices book was published, the topic of values has caught the imagination…

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What’s the Difference Between Branding and Identity?
What’s the Difference Between Branding and

In today’s saturated market, thousands of companies that offer similar products or services are competing. When it comes to consumers choosing between these…

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6 Ways to Boost Employee Engagement
6 Ways to Boost Employee Engagement

Employee engagement should be one of the top priorities for every brand. Actively engaged and motivated employees are more committed to their company’s…

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Speaking Engagements

Speaking engagements have included the following – see a video clip

Global Conference on Creating Value

New York

Shhhh….. the Values Economy is here

Workplace Futures – FM:adding value

London

Alignment driving value: the power of organisational values

World Happiness Summit


Miami

Personal values in practice

Inst. of Leadership & Mgmt: “Let’s talk values” conference
London

Values are for living not laminating

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