December 28, 2020
values are the foundations of everything you do. Or you may prefer to think of
your organisational values as being the guiding compass that provides your direction.
By having strong
organisational values, you’re shaping your organisation, engaging your
employees and making it easier for your customers to have a relationship with
you because they know who you are and what you stand for.
Continue reading “Why You Need a Values-Driven Culture to Bring Your Business Smooth Success”
December 21, 2020
Your business has
embraced placing customer service excellence at the heart of everything it
does. It’s part of your foundations. You understand that to provide customer
service excellence; your customers need to feel loved, appreciated and
However, what some
companies forget in this happy equation is that employees providing customer
service excellence need to feel loved, appreciated and rewarded too.
Continue reading “Achieving Customer Service Excellence Through Employee Engagement”
December 14, 2020
Irrespective of whether your business
is going through a period of change or enjoying a consistent period of growth
and steadiness, having engaged employees is paramount to your success.
Here are some sobering statistics as food for thought from the Gallup
2017 Global Workplace Study :
Continue reading “Engagement Ideas and Empowerment Strategies For Business”
- Only 1 in 10 UK employees feel engaged
- A fifth of employees feel actively disengaged
- Engaged employees are 17% more productive