Transformation of a five star hotel – three consecutive all green balanced scorecards and Hotel of the Year award.
One Team service excellence programme for the FM supply chain of a FTSE 100 company – 10% cost reduction, 10% customer satisfaction improvement, Corenet Global Innovation award.
Creation and implementation of a consistent, global service brand and values-based One Team culture in key locations for an investment bank.
One Team and 31Practices implementation in the London portfolio of a property company – record 95% customer satisfaction rating.
31Practices values project helping to achieve Sunday Times mid-size company ranking number 3 and Association of Business Psychology Employee Engagement Award
Award-winning One Team Service Excellence programme for EMEA region Real Estate and Facilities Management function