Archives: Service

Brand Identity

Being crystal clear about the personality and character of your organisation

  • Purpose, values and Service promise
  • Brand attributes
  • Visual identity and tone of voice

Employee Engagement

Converting employees into brand ambassadors

  • Values in practice
  • Recognition programme design
  • One Team programmes
  • Leadership development
  • Learning, development and training
  • Values-based recruitment

Customer Experience

Consistent brand aligned experience irrespective of channel, time or geography

  • Customer Journey design
  • Service excellence programmes

Systems & Processes

  • Organisational design
  • A support function as an internal SERVICEBRAND
  • Communication framework

Measurement & Insight

  • Impact assessment (brand, values, employee engagement, customer experience)
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