Improving Employee Engagement to Drive Business Performance
GLOBAL, we believe that an engaged workforce is essential if you want your
organisation to thrive and be successful.
A Gallup study found that engaged employees are
more productive, treat customers better, and are more likely to attract new
ones. Plus, there’s a higher chance they’ll stay with your organisation than
look elsewhere for employment. The study also found that companies with an
engaged workforce had a 20% increase in productivity and a 21% increase in
profitability. Put simply, if your employees understand how they and their jobs
positively contribute to your company’s success, it means they are engaged.
So how can your company take proactive steps to improve employee engagement? We’re going to take a look at a few steps you can take to promote employee engagement to drive business performance.
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Successful Employee Engagement Strategies
Poor employee engagement is a struggle for
most brands, with nearly 66% of all employees feeling disengaged. This has costly implications
Unengaged employees often lead to high turnover rates, which can severely affect your bottom line. You may be paying more money than you’d like to find new recruits and train them up. It’s also likely that your unengaged employees are not performing to the best of their ability.
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How to Create a Culture of Service Excellence
are continuously shifting from products to services. This means that customers
have started valuing the experience a brand presents them with. The customer
experience includes everything from initial engagement, to building awareness, the
sales journey, service delivery, and any follow-up or ongoing engagement with
Creating a culture
in which service excellence can be achieved in a sustained way can provide a
competitive edge for businesses in a saturated market. To deliver dependable,
consistent value, service excellence needs to be one of the driving forces at
the heart of the organization. It cannot be achieved by tweaking one aspect
of the customer experience.
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Improve Organisational Alignment with Better Employee Engagement
While many businesses have wrongly assumed that more control, monitoring, and management is the only way to achieve organisational alignment, the truth is very different.
When employees are given the right framework and environment to grow and feel rewarded by their work, they will be a powerful force in moving your business in the right direction and improving integration across your company.
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The Art of Improving Employee Engagement
How employees feel about their work and office environment is a significant driver of success for your entire organisation. Engaged workers are more productive, reliable and can become your greatest brand ambassadors.
Effective leaders know that employee engagement is a fundamental part of achieving success in competitive markets. Ultimately, it helps to increase productivity and achieve better quality work output.
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