“If it weren’t for us, you’d be working in a feckin’ field” was comedian Dara O’Briain succinct definition at the industry body’s (BIFM) own annual dinner a couple of years ago.
This compared with the BIFM definition: ‘Facilities management is the integration of processes within an organisation to maintain and develop the agreed services which support and improve the effectiveness of its primary activities‟.
Please see the attached published articles in which the way FM or Workplace services are viewed is questioned.
The way that service is delivered in the workplace could learn much from the hospitality industry to create strong SERVICEBRANDS
FM – an Ugly Duckling?
Facilities management is in that sometimes awkward, still-growing phase. How is it doing and what can we hope for as it continues to grow up?